At Volume Fitness, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us through our website (www.volumefitness.com.au), via phone or email, or in person at our gym. By using our services, visiting our website, or providing your information to us, you agree to the terms of this policy.

Who We Are

Volume Fitness is the #1 Rated Personal Training and CrossFit Gym in Carlton, New South Wales. Our mission is to help busy professionals win in fitness and life. You can find us at 3/252-254 West Street, Carlton NSW 2218. To get in touch, call us at +61 483 940 022 or email us at info@volumefitness.com.au.

What Information We Collect

We may collect various types of personal information to provide and enhance our services. This includes your full name, email address, phone number, residential address, and other contact details. We may also collect health and fitness-related information, such as your goals, injuries, or medical conditions, only if you choose to share this with us. When making payments, your billing or card details may also be processed securely. Additionally, when you visit our website, we may collect technical data like your IP address, browser type, pages visited, and device information. We may also track your communication preferences and how you engage with our marketing materials.

How We Collect Your Information

We collect your information when you fill out forms on our website, register for classes or consultations, sign up for our services, communicate with us via email, phone, or in person, or participate in surveys or promotions. We may also automatically collect information through cookies and similar technologies when you browse our website or interact with our online platforms.

How We Use Your Information

We use the information you provide to deliver our personal training and CrossFit services, manage class bookings, communicate with you about your schedule or membership, process transactions, and respond to your inquiries. We may also use your information to personalise your fitness experience, provide customer support, and improve the overall quality of our services. With your consent, we may send you updates, news, promotional offers, and other marketing communications. If necessary, we may also use your data to comply with legal obligations or to protect our rights and safety.

Disclosure of Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us with essential business functions such as payment processing, booking management, IT support, marketing, and website analytics. These providers are obligated to maintain the confidentiality and security of your information and only use it for the purpose for which it was provided. In certain circumstances, we may disclose your information to legal or regulatory authorities if required by law.

Cookies and Website Tracking

Our website uses cookies and similar technologies to provide a better user experience, analyse site traffic, remember your preferences, and improve our services. These cookies may also help us deliver more relevant advertising. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

How We Protect Your Information

We implement appropriate physical, technical, and administrative safeguards to protect your personal data from unauthorised access, use, modification, or disclosure. This includes secure servers, encrypted communications, limited access to data, and ongoing staff training. While we take reasonable steps to ensure your data is protected, no system can guarantee complete security.

Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make such a request, please contact us at info@volumefitness.com.au or call +61 483 940 022. We will respond to your request in a timely manner and may need to verify your identity before granting access or making changes.

Marketing and Opt-Out

If you have opted in to receive marketing communications from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Please note that opting out of marketing messages does not affect transactional communications related to your account or bookings.

Third-Party Links

Our website may include links to third-party websites. These sites have their own privacy policies and are not governed by this policy. We are not responsible for the content or privacy practices of these third-party sites, and we encourage you to review their policies before providing them with your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal obligations. The most current version will always be available on our website, and we will update the “Effective Date” at the bottom of the policy when changes are made. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at info@volumefitness.com.au or call us at +61 483 940 022.

You can also reach us by mail at 3/252-254 West Street, Carlton NSW 2218.

Effective Date: August 2025